Warranty and Returns Policy
You may return new, unopened items within 10 days of delivery for a full refund minus a 17% restocking fee.
For items damaged by shipping or packing, please email our team immediately upon delivery with supporting pictures. If an item must be returned for this reason, we will refund shipping costs with refund of the returned item.
PLEASE REFER TO ALL MANFACTURERS MATERIALS AND WEBSITES FOR WARRANTY INFORMATION.
- All of our products have different timeframes and conditions of warranty. Policies will differ from one manufacturer to another.
- BaseballHQ.net DOES NOT warranty products. Please register your purchased product directly with each manufacturer and follow their instructions in event of warranty claim.
Always contact us first before shipping an item to any address. We will be happy to direct you to the proper address for a return. Most items will have a different return address from the shipping address.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the United States.
When you place an order, the item will generally ship within 1-3 business days. In some circumstances an item may be backordered. If this happens, we will offer to allow for an exchange of item to purchase, a full refund or allow you to wait for the intended item purchased with an estimate of arrival of the product.
Please note our shipping rates are averaged flat rates for the cost of both shipping, packaging and handling. In rare circumstances we may require an additional charge for shipping cost, if our manufacturer has a specified special cost related to the product. (Such as a special delivery needing a lift gate or dock.)